Warranty and Guarantee
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
Warranty coverage
Item | Parts | Guarantee Time | Replacement Coverage |
Basic Parts | Frame | 3 years | Manufacture defects like deformation, open welding, desoldering fracture, and the likes can be replaced. Self-modification, collision, puncture, other damages incurred by the user are not covered. |
Fork, Handlebar, Stem, and Seat Post | 1 year | ||
Crank Chain Disc, Front Arm Set, Hub, Wheel Hub, Spokes, Shift Finger Dial, Derailleur, Flywheel, Chain, Bottom Bracket, and Shock Absorber | 6 months | ||
Kickstand, Tires, Saddles, Fenders, Safety Hook, Seat Clamp, Stem Clamp, Frame Clamp, Pedals, Brakes, Brake Discs, and Brake Levers | 3 months | ||
Electric Parts | Controller, Charger, and Main Wiring | 1 year | Short circuit, burnout, product failure due to manufacturing defects, and the likes can be replaced. Water damage, disconnection, and other damages incurred by the user are not covered. |
Display (Instrument), Speed Control Knob, Booster, and Controller Cover Plate | 6 months | ||
Headlights, Taillights, Power-off Brake Levers, and Switches | 3 months | ||
Motor Parts | Motor, Hall, Bearing, and Clutch | 1 year | Phase loss, hall element burnout, demagnetization, abnormal bearing noise can be replaced. Breakage, water ingress, other damage incurred by the user are not covered. |
Battery | Lithium Battery | 1 year | Broken grids, no power storage, and capacity less than 70% can be replaced. Damages incurred by the user like water ingress are not covered. |
One of the following conditions does NOT qualify for warranty:
- Failure caused by the user’s failure to use, maintain and adjust according to the “Instruction Manual”.
- Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- No warranty card, or warranty card inconsistent with the bicycle.
- Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
- The cost of repairing in other repair shops without the consent of the special maintenance organization.
- Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
- Scratched or broken lead fittings are not warranted.
Contact US
support@infinityebikes.co.uk;
Please include following information:
- Order number/ID/Date
- The email and shipping address you used when placed order
- Pictures/Short videos of the problems and a brief description of the problems
Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
