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🚨Please be informed that due to a scheduled warehouse closure, orders placed between February 8 and February 16 will experience delays in processing. We apologize for any inconvenience this may cause and appreciate your understanding.

Refund and Returns Policy

  You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you are responsible for the original shipping fee and return shipping fee of £100-350 (varies by model and shipping cost). We cannot intercept or cancel orders that have already shipped, hope you can understand. NOTE: RETURNS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN. To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and if the item issue cannot be resolved or fixed. In addition, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of £100-350 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy. In addition, within 15 days upon arrival, we will offer an exchange or a full refund if the product has major defects and is damaged, the freight does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to support@infinityebikes.co.uk.

How to return

To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.
  • Step 1. E-mail us at support@infinityebikes.co.uk within 15 days of product delivery with your order number and delivery day.
  • Step 2. Take videos/photos of all packaging and item.
  • Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
  • Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You’ll get a notification once the refund is issued.
Note: Please contact us at support@infinityebikes.co.uk and get our written approval before returning the items. Any product returned without acceptance will not be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@infinityebikes.co.uk Kindly note that our pricing is based on the US dollar and may fluctuate slightly based on real-time currency exchange rate movements in different places when you get a refund. ***By using our site, you are acknowledging you understand and consent to our return policy and conditions.*** If you have any questions about our return policy, feel free to email us at Support@infinityebikes.co.uk
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