Return and Refund Policy

Order Cancellation

You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you are responsible for the original shipping fee and return shipping fee of £100 to £350 (varies by model and shipping cost).

We cannot intercept or cancel orders that have already shipped.

Returns

Returns are processed only when the item is returned back to us, no exceptions. If the package is still in transit, we cannot process the return. To be eligible for a return, your item must in the same condition as it was when you received it, and if the item issue cannot be resolved or fixed. 

Additionally, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of £100 to £350 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake, you will be charged according to this policy.

Exchange or Refund for Major Defects

Within 15 days of receipt, we provide the option for an exchange or a complete refund if the product exhibits significant defects or damage that cannot be rectified with the warranty components provided. In such instances, the customer is not responsible for the shipping costs.

Should this occur, please forward photos/videos of the damaged product to support@infinityebikes.co.uk.

Manufacturer’s Determination 

Please be aware that the manufacturer reserves the right to determine if a refund is applicable. If they determine that the product has been used or is not in the same condition as when it was sent, they may refuse the return.

If your refund is late or missing, please take the following steps:

1. Double-check your bank account to ensure the refund hasn’t been processed.
2. Contact your credit card company, as there may be a delay before the refund is reflected in your account.
3. Reach out to your bank, as they may have processing times for refunds.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@infinityebikes.co.uk. 

By using our site, you acknowledge and consent to our return policy and conditions. If you have any inquiries regarding our return policy, feel free to email us at support@infinityebikes.co.uk.