COUPON CODE NY5
Refund and Returns PolicyYou may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you are responsible for the original shipping fee and return shipping fee of £100-350 (varies by model and shipping cost). We cannot intercept or cancel orders that have already shipped, hope you can understand. NOTE: RETURNS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN. To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and if the item issue cannot be resolved or fixed. In addition, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of £100-350 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy. In addition, within 15 days upon arrival, we will offer an exchange or a full refund if the product has major defects and is damaged, the freight does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to firstname.lastname@example.org.
How to returnTo complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.
- Step 1. E-mail us at email@example.com within 15 days of product delivery with your order number and delivery day.
- Step 2. Take videos/photos of all packaging and item.
- Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
- Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You’ll get a notification once the refund is issued.