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🚨Please be informed that due to a scheduled warehouse closure, orders placed between February 8 and February 16 will experience delays in processing. We apologize for any inconvenience this may cause and appreciate your understanding.

Payment Policy

1. Accepted Payment Methods:

Credit Cards: We accept Visa, MasterCard, Apple Pay, Discover & American Express. Debit Cards: We accept debit cards issued by major banks.
PayPal: Securely pay using your PayPal account. Take advantage of our 3-month no-interest PayPal option for qualifying purchases.
Bank Transfer: Contact our customer service for bank transfer details.

2. Currency:

All transactions are processed in GBP (British Pound Sterling) unless otherwise stated.

3. Payment Security:

Your payment security is our top priority. We utilize industry-standard encryption protocols to protect your payment information.

We do not store your credit card information on our servers after the transaction is complete.

4. Order Confirmation:

Upon successful completion of your payment, you will receive an email confirmation of your order. Please review this confirmation for accuracy and contact us immediately if any discrepancies are found.

5. Payment Verification

In some cases, we may need to verify your payment for security purposes. This may include additional documentation or verification steps. We appreciate your cooperation in such instances to ensure the security of your transaction.

6. Payment Processing Time:

Payments are processed promptly upon confirmation. Please note that the processing time may vary depending on the payment method used.

Bank transfers may take longer to process depending on your bank’s policies.

7. Payment Failure:

In the event of a payment failure, please double-check your payment information for accuracy and ensure that you have sufficient funds available.

If the issue persists, please contact your payment provider or our customer service for assistance.

8. Cancellation and Refunds:

Orders can be canceled and refunded according to our Return & Refund Policy. Please refer to our Return & Refund Policy for detailed information on cancellations and refunds.

9. Sales Tax:

Sales tax will be applied to orders as required by applicable laws and regulations.

10. Changes to Payment Policy:

We reserve the right to modify our Payment Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By making a purchase on Infinity E-Bikes website, you acknowledge and agree to abide by the terms and conditions outlined in this Payment Policy. If you have any questions or concerns regarding our payment process, please don’t hesitate to contact our customer service team for assistance.

Thank you for choosing Infinity E-Bikes. 

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