At Infinity Electric Bikes LTD, we are dedicated to safeguarding the privacy and security of our customers’ personal information in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our drop shipping e-commerce store in the UK.

I. Information We Collect: 

• Personal Information: When you place an order or register an account with us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
• Order Information: We collect information related to your orders, including the products you purchase, order history, shipping preferences, and tracking information.
• Communication: If you contact us for customer support or other inquiries, we may collect information related to your communication with us, including emails, chat transcripts, and phone call records.

II. How We Use Your Information:

• Order Processing: We use the information you provide to process and fulfill your orders, including arranging for shipping, providing order confirmations, and sending shipment tracking information.
• Customer Service: Your information helps us respond to your customer service requests effectively and provide you with support when needed.
• Communication: We may use your contact information to communicate with you about your orders, promotions, updates, and other relevant information related to our products and services.
• Improve User Experience: We may analyze your usage of our website to improve our products, services, and user experience, including website functionality, navigation, and product recommendations.

III. Information Sharing:

• Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services to you.
• Legal Compliance: We may disclose your information as required by law, regulation, legal process, or government request to comply with applicable laws and regulations.

IV. Data Security

• We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

V. Your Right

•  You have the right to access, correct, update, or delete your personal information stored in our system. You can manage your account information by logging into your account on our website or contacting us directly.
• You can opt-out of receiving promotional emails or marketing communications from us by following the unsubscribe instructions provided in the emails or contacting us directly.

VI. Changes to this Policy

• We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

 If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us at support@infinityebikes.co.uk

By using our drop shipping e-commerce store in the UK, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.