Frequently Asked Questions

Here, we address common queries to provide you with quick and helpful answers. If you don’t find the information you’re looking for, please feel free to contact our customer service team for further assistance.

1. What types of electric bikes does Infinity E-Bikes offer?

At INFINITY ELECTRIC BIKE LTD, we offer a diverse range of electric bikes, including commuter bikes, mountain bikes, folding bikes, fat tire bikes, and more. Whether you’re looking for urban mobility or off-road adventures, we have options to suit your needs.

2. Are electric bikes legal to ride in the UK?

Yes, electric bikes (e-bikes) are legal to ride in the UK. However, there are regulations regarding the maximum power output and speed limits for e-bikes. For detailed information, please refer to the UK government’s guidelines on electric bikes.

3. Do I need a license or insurance to ride an electric bike?

In most cases, you do not need a license or insurance to ride an electric bike in the UK. However, if your electric bike exceeds certain power or speed limits, additional requirements may apply. It’s advisable to check with local authorities for specific regulations in your area.

4. How far can I travel on a single charge with an electric bike?

The range of an electric bike depends on various factors, including the battery capacity, level of assist used, terrain, rider weight, and weather conditions. Our e-bikes typically offer a range of 20 to 80 miles on a single charge. For more precise estimates, refer to the product specifications.

5. What warranty does INFINITY ELECTRIC BIKE LTD offer on its products?

We stand behind the quality of our products and offer warranties on electric bike frames, components, and batteries. Warranty periods may vary depending on the product and manufacturer. Please refer to the product description or contact our customer service for specific warranty details.

6. Can I test ride an electric bike before making a purchase?

No, unfortunately, we do not offer test rides of electric bikes before purchase. INFINITY ELECTRIC BIKE LTD operates solely as an online store, and we do not have physical showroom locations for test rides.

However, we strive to provide comprehensive product descriptions, images, and customer reviews to help you make an informed decision about your purchase. If you have any specific questions about our electric bikes, please don’t hesitate to reach out to our customer service team for assistance. We’re here to help you find the perfect e-bike to suit your needs.

7. How do I assemble my electric bike upon delivery?

Most of our electric bikes come partially assembled for shipping purposes.

Upon delivery, you will receive instructions and tools to complete the assembly process easily. If you require assistance, our customer service team is available to guide you through the assembly steps.

8. What payment methods does INFINITY ELECTRIC BIKE LTD  accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Additionally, we offer a 3-month no-interest PayPal option for qualifying purchases. For more information, please refer to our Payment Policy page.

9. How can I track my order after purchase?

Once your order is processed and shipped, you will receive a tracking number and link via email. You can use this tracking number to monitor the status and location of your delivery. If you encounter any issues with tracking your order, please contact our customer service team for assistance.

10. What is your return policy?

We want you to be completely satisfied with your purchase from Infinity E-Bikes. If you’re not happy with your order for any reason, you may return it within 15 days of receipt for a refund or exchange, subject to our Return & Refund Policy.

Didn’t Find Your Question Here?

At Infinity Electric Bike LTD, we aim to provide you with all the information you need to make an informed decision about your electric bike purchase. If you didn’t find the answer to your question in our FAQs or if you have any further inquiries, please don’t hesitate to contact us.

You can reach our customer support team via email at support@infinityebikes.co.uk or by phone at 0203 638 4030. Our dedicated team is available to assist you with any questions or concerns you may have regarding our products, policies, or services.

Your satisfaction is our priority, and we’re committed to providing prompt and helpful assistance to ensure your experience with Infinity E-Bikes is positive and enjoyable.

Thank you for choosing Infinity E-Bikes. We look forward to hearing from you!