Thank you for shopping at Infinity Electric Bikes. This Shipping Policy applies to all products purchased through our website.
Domestic Shipping Policy
- Shipment processing time: All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
- Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
- Customs, Duties, and Taxes: Infinity Electric Bikes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
- We currently do not ship outside the United Kingdom.
Damages Infinity Electric Bikes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Should there be any delays, we will promptly inform you. The warehouse will choose the most appropriate delivery method and courier for your order, as customers cannot select their own courier or delivery method.
Return & Refund Policy
- Our Return Policy provides detailed information about options and procedures for returning your order.
For any further questions about our Shipping Policy, please contact us at support@infinityebikes.co.uk.
