| SAMEBIKE WARRANTY POLICY | |||||
| After sales service network： | Guangzhou,China | New York，USA | Warsaw，Poland | ||
| Item | Warranty period | Problem | Evidence Of Problem | Warranty Proof | Remarks |
| Electrical parts： | |||||
| Battery | 1 Year | Can’t Charge/range less than 20% | Video/Picture/Description | Order No. /Purchase date | Code / serial number of battery |
| Motor | 1 Year | Don’t Work/ Burn | Code / serial number of motor | ||
| Controller | 1 Year | Code Error | |||
| Charger | 1 Year | Can’t Charge | Code / serial number of Charger | ||
| Meter display | 1 Year | Code Error | |||
| Booster | 1 Year | No assist/Insensitive | |||
| Front Light | 1 Year | Can’t Work | |||
| Metal parts: | |||||
| Bike Frame | 1 Year | Deformed / Desoldered / Cracked | Video/Picture/Description | Order No. /Purchase date | Code of frame |
| Front fork | 1 Year | Deformed / Desoldered/ Shock absorption failure | |||
| Seat tube | 1 Year | Deformed / Desoldered / Cracked | |||
| Handelbar | 1 Year | Deformed / Desoldered / Cracked | |||
| Aheadset Stem | 1 Year | Deformed / Desoldered / Cracked | |||
| Driving system: | |||||
| Throttle | 1 Year | Ineffective/ Hard to turn | Video/Picture/Description | Order No. /Purchase date | After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video |
| Brake lever | 1 Year | Ineffective/Can’t reset | |||
| Disc-Brake | 1 Year | Deformed/Cracked | |||
| Transmission Parts: | |||||
| Thumb Shifter | 1 Year | Stuck / Abnormal noise | Video/Picture/Description | Order No. /Purchase date | |
| Mid Derailleur | 1 Year | Stuck / Abnormal noise | |||
| Rear Derailleur | 1 Year | Stuck / Abnormal noise | |||
| SAMEBIKE MAINTENANCE POLICY | |||||
| Applicable conditions: | 1.There is problem after receive. 2.Problem after normal using during warranty period | ||||
| Ways To Maintenance | |||||
| 1.Send parts to change (SAMEBIKE will send the new parts to customer, and bear the freight cost) . | Ways to Change Parts : | Customers change parts by themselves,we supply technical support, SAMEBIKE pay extra compensation according to discussion. | |||
| Customers find local maintenance technician to solve,SAMEBIKE supply technical support. SAMEBIKE pay extra compensation according to discussion. | |||||
| Send the parts to Repairing Network Of SAMEBIKE to change | |||||
| 2.Local repair | Customers buy parts and repair in their local, SAMEBIKE pay for the parts and extra compensation. | ||||
| 3.Solve problem by customers | Customers solve problem by themselves, SAMEBIKE pay extra compensation according to discussion. | ||||