Item | Parts | Guarantee time | Service |
Basic parts | Frame | 36 months | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted. |
Fork, Handlebar, Stem, Seatpost | 12 months | ||
Kickstand, Tires, Saddles, Fenders, Safety hook, Seat clamp, Stem clamp, Frame clamp, Pedals, Brakes, Brake discs, Brake levers | 3 months | Tire puncture by sharp objects, collision damage of spare parts etc. are not warranted. | |
Crank chain disc, Front arm set, Hub, Wheel hub, Spokes, Shift finger dial, Derailleur, Flywheel, Chian, Bottom bracket, Shock absorber | 6 months | Man-made damage, self-modification, collision damage of parts and accessories are not warranted. | |
Electrics parts | Controller | 12 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted. |
Charger, Main wiring harness | 12 months | ||
Display instrument, Speed control knob, Booster,Controller cover plate | 6 months | ||
Headlights, Taillights,Power-off brake levers, Switches | 3 months | ||
Motor parts | Motor, Hall, Bearing, Clutch | 12 months | Phase loss, Hall element burnout, demagnetization, abnormal bearing noise can be replaced. Breakage, water ingress are not warranted |
Battery | Lithium battery | 12 months | Replace the battery due to faults such as broken grids, no power storage, and less than 70% capacity. No warranty for water ingress or man-made damage |